Frequently asked questions
Delivery, payment, returns and product questions about ordering from Puff Souq.
How fast is vape delivery in Dubai?
Orders in Dubai and Sharjah usually arrive within 2 to 3 hours. Abu Dhabi, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain get next-day delivery.
How much does delivery cost?
Delivery is free on orders over AED 300 anywhere in the UAE. Smaller orders pay a flat delivery fee, shown at checkout before you pay.
Which payment methods can I use?
Cash on delivery, or pay online at checkout.
Are your products authentic?
Yes. Every device is sealed and carries the manufacturer’s security code, which you can check on the brand’s website.
Can I order on WhatsApp?
Yes. Message +971 50 150 2596 with the product and flavour you want and we will confirm price and delivery time.
Do you sell to under-18s?
No. We only sell to adults aged 18 and over. Our courier may ask for ID on delivery.
Can I return a device?
Unopened, sealed products can be returned within 7 days. See our refund policy for the details.
Order on WhatsApp
Send us the device and flavour you want and we will confirm price and delivery time.